From Busy to Easy — Splunk makes oncall SREs have a good life again!

Authors: Herrick Lai (Splunk) and Walter Lee (WF)

VictorOps + ITSI + ML + Phantom = no more oncall sweat and tears !

Photo by Aliyah Jamous on Unsplash

On call sucks ! We were SREs and we know. There is always something wrong even there is no change anywhere (see our earlier story below). When VictorOps pages us, the first reaction is OMG ! Not any more with new Splunk End to End ITSI solution we learned in .conf 19 last week !

Who moved my Reliability ? B.L.U.E ?

We attended two Splunk .conf19 wonderful sessions. Please watch these videos later when ready.

1/ Chris Crocco session IT1046 — Soup to Nuts SRE: How to leverage ITSI, VictorOps and Phantom to be a site reliability engineering super hero

and

2/ Peter Thomas session IT2184 — Fiserv Turns ITSI Up to 11 — with Powerful KPIs, Better Performance, & Custom Alerts.

Simply speaking, it is a complete new end to end solution for SREs. Current process is to login laptop, then go to…